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Customer Service Consultant with Italian | Lufthansa InTouch, Brno 2019

Brno, CZ

Customer Service Consultant with Italian (m/f)
There is a lot of excitement that the airline industry can offer and we have great employment opportunities for all, graduates, newcomers and also experienced professionals. Come and join us!

Customer Service Consultant with Italian language (m/f)
Location: Brno, Czech Republic

As our Customer Service Consultant, you will be a member of the Italian team. Your task will be to assist Lufthansa´s customers over the phone to help them in regards of the flight reservations, information about our products and services, passenger check-in assistance, managing accounts for Lufthansa frequent flyers (Miles & More), flight cancellations and support Travel Agencies.

What do we look for in a candidate? 
  • Excellent written and verbal communication skills in both Italian and English (fluent level);
  • Ability to work rotating shifts including evenings, weekends, and statutory holidays (they are extra paid)
  • Good understanding of computer systems and standard software
  • Positive and ‘can do’ attitude
  • Willingness to be one best self when interacting with colleagues and customers
  • Eligibility to work full time with us for at least 12 consecutive months

We would like to motivate you with: 
  • A unique team spirit and culture: we are the best at being InTouch!
  • Amazing flight privileges (including Hotel/Car Hire/Cruises/etc. discounts) for you and your immediate family/friends
  • Opportunities to develop professionally
  • Exchange programs between locations around the world
  • World class training and learning opportunities
  • We are driven to be the best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product know-how and make them become confident in all aspects of services for air travelers.

We offer an attractive package of employee benefits: 
  • Highly discounted flight tickets
  • Motivating salary structure with a performance-based bonus of up to 20% monthly
  • Guaranteed salary increases based on seniority
  • Unlimited work contract
  • Team building activities, professional training
  • Help with relocation to the Czech Republic (Employee Card, accommodation for the first two or three months and coverage of travel expenses)
  • Lunch vouchers, flexible benefits (Cafeteria, Multisport card), increased vacation days

Send us your application TODAY and explore the world tomorrow!

For more information:
Check out our video: https://www.youtube.com/watch?v=savcnsVOzbU
Visit our web page: http://lh-intouch.com
Send us your application TODAY and explore the world tomorrow!
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