Customer Service Consultant with Polish (m/f)

Location: Brno, CZ, Czech Republic
Date Posted: 06-05-2018
There is a lot of excitement that airline industry can offer and we have great employment opportunities for all, graduates, newcomers and also experienced professionals. Come and join us!

Customer Service Consultant with Polish language (m/f)
Location: Brno Czech Republic

As our Customer Service Consultant you will be a member of the Polish team. Your task will be to assist Lufthansa´s customers over the phone to help them in regards the flight reservations, information about our products and services, passenger check-in assistance, managing accounts for Lufthansa frequent flyers (Miles & More), flight cancellations and support Travel Agencies.

What do we look for in a candidate?
  • Excellent written and verbal communication skills in both Polish and English (fluent level);
  • Ability to work rotating shifts including evenings, weekends, and statutory holidays
  • Good understanding of computer systems and standard software
  • Positive and ‘can do’ attitude
  • Willingness to be one best self when interacting with colleagues and customers
  • Previous proven experience working in a customer service role
  • Eligibility to work full time with us for at least 12 consecutive months
We would like to motivate you with:
  • A unique team spirit and culture: we are the best at being In Touch!
  • Amazing flight privileges (including Hotel/Car Hire/Cruises/etc. discounts) for you and your immediate family/friends
  • Opportunities to develop professionally
  • Exchange programs between locations around the world
  • World class training and learning opportunities
  • We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and make them becoming confident in all aspects of services for air travellers.
We offer attracktive package of employee benefits:
  • Highly discounted flight tickets
  • Motivating salary structure with a performance based bonus up to 20% monthly
  • Guaranteed salary increases based on seniority
  • Unlimited work contract
  • Team building activities, professional trainings
  • Help with relocation to the Czech Republic (Employee Card, accommodation for the first twoor three months and coverage of travel expenses)
Send us your application TODAY and explore the world tomorrow!
About Lufthansa InTouch / Global Tele Sales Brno s.r.o.
We at Lufthansa InTouch are at the centre of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care in air travel. Our multicultural, multilingual teams operate from seven Service Centres worldwide. Working together as one global team, we provide five star services for passengers flying with airlines of the Lufthansa Group. Besides offering Business-2-Customer services, Lufthansa InTouch designs innovative and cost effective operational solutions for a select portfolio of business clients.
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